Privacy Policy
Last Updated: March 23, 2026
Introduction
SidelineHQ is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our youth sports team management platform.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Phone number (if SMS notifications are enabled)
- Authentication credentials (managed securely via our auth provider)
- User preferences (notifications, timezone)
Team & Organization Data
When you use SidelineHQ to manage teams, we store information you provide including:
- Team and organization names and details
- Player rosters and contact information
- Event schedules, attendance, and RSVP data
- Fee schedules, invoices, and payment records
Usage Information
We automatically collect:
- Log data (IP address, browser type, access times)
- Feature usage analytics to improve our service
How We Use Your Information
We use your information to:
- Provide and maintain the SidelineHQ platform
- Send team notifications via email, push, or SMS
- Process payments through our payment provider (Stripe)
- Improve our service and develop new features
- Communicate with you about your account
Payment Processing
Payments are processed through Stripe. We do not store credit card numbers or full payment credentials on our servers. Stripe's handling of your payment data is governed by Stripe's Privacy Policy.
Data Storage & Security
We protect your data using:
- Encrypted databases with row-level security
- HTTPS/TLS encryption for all communications
- Authentication and authorization checks on every request
- Secure token storage for third-party integrations
Data Sharing
We do not sell your personal information to third parties. We share data only in the following circumstances:
- Within your teams: Team members can see information relevant to team activities (schedules, rosters, attendance) based on their role and permissions.
- Service providers: We use trusted third-party services (hosting, email delivery, payment processing) that process data on our behalf under strict agreements.
- Legal requirements: We may disclose data if required by law or to protect our rights and safety.
SMS & Messaging
Your phone number and SMS consent information will not be shared with or sold to third parties for marketing purposes. Message frequency varies based on your team activity and notification preferences. Message and data rates may apply for SMS notifications. See our SMS Terms & Conditions for details on our messaging service.
Data Retention & Deletion
We retain your data only while your account is active or as needed to provide our services. You may:
- Delete individual records through the app
- Request complete account deletion by contacting support@sidelinehq.com
Upon account deletion, all personal data is permanently removed. No backups of deleted accounts are retained.
Children's Privacy
SidelineHQ is designed for use by coaches, parents, and team administrators who are 18 or older. Player information entered into the platform is managed by authorized adults (parents, guardians, or coaches). We do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
Questions about this privacy policy? Contact us at support@sidelinehq.com.